Contact Us & FAQs

Corporate Office

4560 Belt Line Road, Suite 350
Addison, TX 75001

FREQUENTLY ASKED QUESTIONS

At Nothing Bundt Cakes, we believe that every celebration, big or small, deserves to be extra special! Our bakeries are independently owned by members in your community who are always ready to bring joy! That said, many questions are best answered by contacting your preferred bakery using the contact information found at www.nothingbundtcakes.com/bakeries. For any emails sent to a bakery, please allow 24 hours for a response.

Topics

General (Hours of operation, health and safety procedures, etc.)

Products (Frosting, dietary restrictions, etc.)

Placing an Order (Pre-ordering, pickup or delivery time, etc.)

Promotions/Offers (Redeeming promotions/offers, eClub, etc.)

Services (Gift cards, catering, etc.)

General

What are your bakeries’ operating hours?
We’re excited that you’re in the mood for Bundt Cakes! Since operating hours vary by location, visit your preferred bakery page at www.nothingbundtcakes.com/bakeries

What health and safety procedures are being followed in the bakery?
Our bakeries frequently clean and sanitize high-contact areas, perform frequent handwashing, instruct any team member who is feeling sick to stay home, encourage social distancing and have temporarily paused cake sampling. Additionally, some bakeries may have an in-bakery guest capacity in place. Check your local bakery for curbside pickup and delivery options for added comfort.

Where can I share my experience with Nothing Bundt Cakes?  
Let us know how we’re doing! Send us feedback at www.nbclistens.smg.com/.

Products

What are the prices of your cakes?
Money can’t buy you love, but it can buy you Bundt Cakes! Since our prices vary by location, visit your preferred bakery page at www.nothingbundtcakes.com/bakeries

Can I order less than a dozen Bundtinis®?
At this time, Bundtinis® can only be purchased by the dozen, but are perfect for sharing with friends and family!

What are your frosting options?
Everybody likes to enjoy their Bundt Cakes a little differently. For all of our cake sizes, you can choose to enjoy them with regular, extra or no frosting. If you would like an alternative to our signature frosting petals, our 8” and 10” Bundt Cakes can be topped with our drizzle frosting design or, for a lighter touch, a light drizzle.

Are your bakeries nut-free facilities?
Some of the flavors we offer contain products such as peanuts or tree nuts that are consistently present in our bakeries. In addition, some of our ingredients are manufactured in plants that process nuts. We do our best to control cross-contamination, but cannot guarantee that it does not happen.

Do you have a gluten-free cake?
Our Chocolate Chip Cookie Bundt Cake is our only flavor that is made with gluten-free ingredients. However, it is not baked in a gluten-free environment. Size and availability can vary, so we suggest you contact your preferred bakery.

Do you have a dairy-free cake?
You’re in luck! Carrot, which is always on our menu, and Pumpkin Spice, an annual seasonal flavor, are considered dairy-free when requested with no frosting.

Do you have any egg-free cakes?
Unfortunately, we do not bake any egg-free cakes.

Do you have any sugar-free cakes?
Unfortunately, we do not bake any sugar-free cakes.

Do you have any vegan cakes?
Unfortunately, we do not bake any vegan cakes.

Do you have any keto cakes?
Unfortunately, we do not bake any keto cakes.

Where can I find your nutritional information?
Our main and best ingredient is joy, but you can find all of our nutrition information at www.nothingbundtcakes.com/nutrition.

How should I store my Bundt Cakes?
For cake care instructions, visit www.nothingbundtcakes.com/care-instructions.

Placing an Order

Do I have to pre-order my cake or do you take walk-in orders?
Cake right away? We like your style! Due to high demand of our delicious flavors, we have select cakes available for walk-ins at our bakeries. We recommend placing your order ahead of time for your favorite flavor and our decorated cakes!

How do I pre-order my cake? Is payment required upfront or at the time of pickup?
Pre-orders are accepted online and over the phone and may require payment upon ordering. Find your local bakery to get your order started!

How do I get my cake?
In order to provide the best experience for you, many bakeries offer in-bakery pickup, curbside pickup, delivery or no-contact delivery. Please let us know your preference when you place your order.

Do you use delivery services from third-parties?
Our Bundt Cakes are precious cargo. Though we do work through select third-party services, most of our bakeries personally deliver to make sure your cakes arrive in perfect condition!

Can I change my pickup or delivery time?
To coordinate a new pickup or delivery time, please reach out to the bakery where your order was placed.

I forgot to pick up my cake order yesterday! Can I still pick it up today?
We get it, things happen! Please reach out to the bakery where your order was placed to discuss your options.

Is there a limit to how much cake I can order?
No way, more cake means more joy! For larger orders over $250, please contact your preferred bakery.

Do you offer special pricing on large orders?
We recommend reaching out to your preferred bakery as pricing options vary.

Do you offer shipping?
Sending some joy? Since our shipping options vary by location, we recommend reaching out to the bakery closest to your desired destination.

What is your cancellation policy?
We understand things change! In the event you need to make a cancellation, please contact the bakery where you placed your order.

Promotions/Offers

How do I redeem promotions/offers I receive (Free Birthday Bundtlet, Buy One Bundtlet Get One Bundtlet Free, etc.)?
To redeem your sweet deals, please visit your preferred bakery and present your offer to a team member. You may also be asked to present your ID for the Free Birthday Bundtlet offer. At this time, we are unable to accept offers online and apologize for any inconvenience.

How do I receive my Free Birthday Bundtlet coupon?
Everyone deserves a Bundtlet on their birthday! eClub members are emailed their Free Birthday Bundtlet coupon one week prior to their birthday provided during eClub signup. If you don’t see the email in your inbox, check your junk and SPAM folders. Otherwise, please send us an email for further assistance.

Do you offer any exclusive discounts (e.g. military, first responders, teachers, nurses, students, senior citizens, etc.)?
Discounts vary by location, so we recommend contacting your local bakery for more information. For all other promotions/offers, join our eClub!

How do I join your eClub?
Let’s sweeten up your inbox! Anyone who is at least thirteen (13) years old with an active email address can join by going to www.nothingbundtcakes.com/eclub or signing up in your local bakery.

Do you have a loyalty program?
We’re honored you love our cakes so much! Some of our bakeries offer a loyalty card that is exclusive to that location. You can reach out to your local bakery to find out more about their loyalty program.

How can I change my preferred bakery once I’m part of the eClub?
Thanks for being part of our eClub! Find any email you’ve received from Nothing Bundt Cakes, scroll down and click “Update Profile.” Under “My Favorite Bakery”, select your preferred bakery location. Once you’ve made your necessary changes, click “Update Profile” and you will be all set! If you need further assistance, please send us an email.

How can I unsubscribe from the eClub?
We hate to see you go, but if you must leave us, within any email you’ve received from Nothing Bundt Cakes, scroll down and click “Unsubscribe”. If you need further assistance, please send us an email.

Services

Can I purchase a gift card online?
What a great way to give joy! At this time, purchasing gift cards online is not available but can be bought at any of our bakeries. Gift cards may be purchased in any denomination up to $1,000. If you need to purchase a large quantity of gift cards, we recommend contacting your preferred bakery to confirm availability. Please note, gift cards cannot be used to purchase additional gift cards.

Can I redeem my gift card online?
At this time, gift cards cannot be redeemed when placing an order online, but we are happy to accept them in any of our bakeries.

How do I check my gift card balance?
Your gift card balance can be checked here.

Do you have a catering menu?
While we don’t have a catering menu available on our website, our bakeries always try to find creative ways to bring joy to your event! We recommend reaching out to your preferred bakery to discuss available catering options.

Do you bake wedding cakes?
We would love to show you everything we can offer for your big day! For ideas on how Nothing Bundt Cakes can be part of your wedding day, visit www.nothingbundtcakes.com/weddings. To get a price quote, contact the bakery closest to your venue.

Do you offer fundraising opportunities?
Need cake for a sweet cause? Contact your preferred bakery to discuss with a manager if Nothing Bundt Cakes can be part of your fundraiser.

How can I request a donation?
We love bringing joy to our bakery communities! Please contact your preferred bakery to request a donation.